Contact Us

Privacy Policy

This Privacy Notice outlines how Free Website Builder collects, uses, and discloses information about you as a user of the Free Website Builder platform (collectively, "Services"). Free Website Builder is a product and service, and this Privacy Notice uses the terms "us," "we," and "our."

This Privacy Notice refers to information gathered during your use of our Services. Please read this Privacy Notice carefully. By using our Services in the future, you agree to the practices mentioned in this Privacy Notice.

  1. THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

Data You Provide When you: 

  • Request information about Free Website Builder; 
  • Apply or sign up for a Free Website Builder account or other Services; 
  • Go through our account verification process, authenticate into your account, communicate with us, respond to our surveys, upload content, or otherwise interact with the Services, we collect the information you provide.

These particulars are known as Free Website Builder Account Data.

Specifically, we collect (and/or have collected during the 12 months preceding the effective date of this Privacy Notice) the following categories of information:

  • Identification information, such as name, email address, mailing address, signature, and phone number.
  • Financial information includes credit card information, PayPal email address, and other transaction-related information. We will keep the last four digits of your credit card number, the credit card type, and the name and address connected with the card, which you may designate as a future-use card.
  • Other Information You supply, such as information you voluntarily supply to us, such as survey replies, participation in contests, promotions, or other potential seller marketing forms or devices, recommendations for improvements, referrals, or any other actions you take on the Services.

Information Obtained Through Your Use of Our Services

  • Commercial information, such as information on the products and services you sell (e.g., inventory, pricing, and other data);
  • Electronic information, such as web browser and device characteristics; and 
  • Geolocation data. This could include accurate geolocation information. Please check the section below for more information and directions on preventing the collection of exact geolocation data from your mobile device.
  • Internet or other electronic network activity information, which includes information about how you use and interact with our Services, including your access time, “log-in” and “log-out” information, browser type and language, the domain name of your internet service provider, other attributes about your browser, any specific page you visit on our platform, content you view, features you use, the date and time of your use of the Services, your search terms, and the website you visited before you visited or used the Services; 
  • Online identifiers (e.g., the information you use to log in to your account), Internet Protocol (“IP”) address, and unique personal identifiers (including device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique alias, and other identifiers); and 
  • Inferences are drawn from any of the information above to create a profile about you that may reflect, for example, your preferences, characteristics, and behaviour, including for account security purposes or to enhance our Services to you.
  1. INFORMATION ABOUT YOUR CUSTOMERS THAT WE MAY COLLECT

When your customers transact with you on your behalf, we collect information about them. These particulars are referred to as Your Customers' Data. We collect information from your customers when they transact with you using Free Website Builder. The following information may be in your customers' data: Device Specifications. The hardware model, operating system and version, device name, unique identification, mobile network information, and device interaction with our Services.

  • Identification Specifics. Your clients' names, email addresses, mailing addresses, phone numbers, and other historical and contact information.
  • Geographical details. When using Apple Pay or Google Pay, the location of Your Customer's device. This could include exact geolocation data.
  • Transactional Information. We collect information about the time and location of the transactions, the names of the parties involved, a description of the transactions, which may include item-level data, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions when Your Customers use Free Website Builder to make or record payments to you.
  • Make use of data. Access time, "log-in" and "log-out" information, browser type and language, country and language setting on your device, IP address, the domain name of Your Customer's internet service provider, other attributes about Your Customer's browser, mobile device, and operating system, features Your Customer uses. The date and time of use of the Services are all collected.
  • Any additional information you or your customers offer. Survey responses, participation in contests, promotions, or other prospective seller marketing forms or devices, suggestions for improvements, or any other actions performed when they transact with you using Free Website Builder are examples of information that Your Customers voluntarily provide to you or that you enter into Free Website Builder's systems about your Customers.
  1. INFORMATION SOURCES ABOUT YOU THAT WE COLLECT

We collect (or have collected) information about you from the following sources: 

  • Your devices and applications when you interact with our website or use our Services; 
  • Our group companies and affiliates;
  • Other sources, including:
    • Social media networks;
    • Online advertising companies;
    • Mailing list providers; and 
    • Publicly available sources (such as public records of criminal convicts).
  1. HOW WE USE YOUR DATA

We may collect, use, and share the following information about you (or have collected, used, or shared it within the previous 12 months before the effective date of this Privacy Notice):

Offering, Improving, and Extending Our Services

  • Providing requested information and support, such as technical notices, security alerts, and support and administrative communications, such as those used to resolve disputes, collect money, and assist with difficulties with our Services or your Free Website Builder account;
  • Determining whether the Services are available in your country;
  • Developing new products and services;
  • Displaying your transaction history;
  • Improving, personalising, and facilitating your use of our Services;
  • Processing or recording payment transactions;
  • Providing, maintaining, and improving our Services, including our website;
  • Conducting internal research, measuring, tracking, and analysing trends and usage; and
  • Providing the Services in any other way.

Communication About Our Services

  • Sending you surveys and soliciting feedback on our Services;
  • Providing you with information about and marketing our Services; and
  • Sending you information about our products and services that we feel you will find helpful or requested.

Protecting our Services and Maintaining a Dependable Environment

  • Conducting investigations, adhering to and enforcing applicable laws, regulations, legal requirements, and industry standards, as well as responding to lawful government requests for information or valid legal process;
  • Communicating with you to resolve disputes, collect fees, and assist you with our Services;
  • Debugging to identify and fix errors that impair the functionality of our Services;

Marketing and promotion

  • Informing you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and prizes made available by us and our chosen partners.

If we send you marketing emails, each one will include instructions for "opting out" of future marketing emails from us.

Please see the table below to learn more about your options for interest-based advertising and cross-device tracking.

  • For any other reason that we may notify you of occasionally.
  1. WHEN AND WITH WHOM DO WE SHARE YOUR DATA

We may share the personal information contained in the section "Information We Collect About You" with the following service providers and third parties:

  • With other users of our services, you interact while using our services. For example, when you use our Services to make or accept a payment or money transfer, we may share information with your customers.
  • For the reasons mentioned above, with our Group Companies and Corporate Affiliates. For example, we may share your information internally to understand better how you engage with Block company products to improve our Services for you and everyone and to create Services customised to your preferences.
  • We share your information with service providers who help us provide, maintain, and improve our Services;
  • We share your information with advertising partners for interest-based or "targeted advertising" campaigns, as well as with advertising partners who help us analyse our site, run contests, special offers, or other events or activities, and track metrics on our behalf, on behalf of your Square Seller, or in connection with our Services. As indicated in this section, we do not sell your personal information, even though we share it with other parties.
  • Corporate Reorganisations and Transfers
    • to a later owner, co-owner, or operator of one or more Services;
    • If we engage in or attempt to engage in a corporate merger, consolidation, or restructuring (including during due diligence and negotiation); the sale of substantially all of our stock and/or assets; the financing, acquisition, divestiture, or dissolution of all or a portion of our business; or any other corporate change.
  • If we believe that disclosure is reasonably necessary to (i) comply with any applicable law, regulation, legal process, or governmental request (e.g., from creditors, tax authorities, law enforcement agencies, in response to a garnishment, levy, or lien notice, etc.); (ii) establish, exercise, or defend our legal rights; (iii) enforce or comply with our General Terms or other applicable agreements or policies; or (v) protect the safety, rights, property, or persons
  • With your consent;
    • at your direction or as indicated when you agree to share; or
    • when you allow access to your information to a third-party application or website.
  • Data that has been compiled and anonymised 
    • We may also share information that does not explicitly identify you or any particular user of our Services (within our group of companies or affiliates or with service providers and other third parties).

Cookies, similar automated technology, and marketing

We collect information about you when you engage with our online services or open emails we send you using automated technologies such as cookies, web server records, and web beacons. A "cookie" is a text file sent by a website to a visitor's computer or other internet-connected device to uniquely identify the visitor's browser or to record information or preferences in the browser. A "web beacon," also known as an internet tag, pixel tag, or clear GIF, is a little graphic image that may appear on our websites or in emails.

Using the aforementioned automatic methods, we acquire information about your device, online activities, and inferences. These technologies allow us to: 

  • Remember your information so you don't have to re-enter it;
  • Track and understand how you use and interact with our online services and emails;
  • Tailor our online services to your preferences;
  • Evaluate the usefulness and effectiveness of our services and communications with you; and 
  • Manage and improve our products and services in other ways.

Some of these automated technologies are configured by us, while others are configured on our behalf by third parties. For example, we may utilise third-party web analytics services (discussed in the "Third-Party Analytics Services" section), which use automated technology to help us evaluate how consumers use our websites. Some of these technologies may also be set by third parties to assist us in advertising our products and services to you based on your interests, based on information collected from your web activity, such as browsing or purchasing products on or through our websites or third party websites, or your activity on mobile sites and applications. This is referred to as interest-based advertising or "targeted advertising." You may see Free Website Builder adverts customised to your unique interests on other websites as a result of our usage of these third-party services.

If your browser warns you when cookies are stored on your device or if you disable cookies in your browser, you can stop or disable cookies using your browser settings. Additional information on how to manage these settings on popular online browsers and devices is provided below.

  • Set cookie preferences in Chrome, Chrome iOS, and Chrome Android;
  • Manage cookie preferences in Firefox;
  • Manage cookie preferences in Internet Explorer; and
  • Manage cookie preferences in Microsoft Edge.

Please keep in mind, however, that if cookies are disabled, not all of our online services will function properly. You may modify how your device and browser share specific device data by changing the privacy and security settings on your mobile device. 

For more information on how to opt out of interest-based or targeted advertising, please visit the "Your Choices" section.

You can instruct certain web browsers to respond to Do Not Track ("DNT") signals given by websites you visit, indicating that you do not want your online activity tracked. At this time, our websites are not designed to respond to DNT signals or other browser techniques.

SERVICES FOR THIRD-PARTY ANALYTICS

Our web services are supported by analytics partners such as Google Analytics, BugSnag, and Crashlytics. These analytics partners use cookies, web beacons, and web server data to help us analyse how you use our online services. We may share information about your site usage (including your IP address) with these analytics firms and other service providers, who will use the information to help us determine how you and others use our online services.

  • More information on Google Analytics and how to opt-out can be found at https://marketingplatform.google.com/about/ or https://support.google.com/analytics/answer/181881?hl=en.
  • Please see https://www.facebook.com/help/325807937506242/ for more information. To find out more about how Facebook uses your data. You can also access your settings by logging into your Facebook account. Please visit https://www.facebook.com/about/ads for more information about Facebook advertising.
  • More information on BugSnag can be found at https://docs.bugsnag.com/legal/privacy-policy/.
  • For more information about Crashlytics, go to https://fabric.io/terms.
  1. HOW LONG WILL WE RETAIN YOUR INFORMATION?

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice, such as providing you with the Services, complying with applicable law and legal obligations, and defending our legal rights, property, and users. Even after you deactivate your account, we may retain copies of information about you and any transactions or Services in which you may have participated for a period of time consistent with certain criteria, such as applicable law, applicable statute of limitations, or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address security or technical issues, or to enforce our Terms of Service.

  1. YOUR OPTIONS

Your Privacy Rights Regarding Personal Data

  • Access to your personal information, including (1) the categories of personal information described above that we have collected about you and the sources from which such personal information was collected; (2) the business or commercial purposes for collecting or sharing such personal information; and (3) the categories of personal information about you that has been disclosed to third parties.
  • Removal of your personal information; 
  • Correction of your personal information; and
  • Opposition to using your personal information for targeted advertising purposes.

You can access, change, or correct any information you have supplied by logging into your Free Website Builder account anytime. You can also email hello@free-websitebuilder.co.uk or call 0132 427 4045 to seek access, deletion, or correction. After receiving it, we will verify your request by seeking confirmation of specific account-related personal details. You can also submit a request through an authorised agency. You can also contact us by email at hello@free-websitebuilder.co.uk if you are denied access, deletion, or correction.

You can opt out of targeted advertising by clicking "Opt-Out of Interest-Based Advertising" at the footer of any page on our browser website.

Although some of the information we collect and handle about you may be deemed sensitive personal data, we use it exclusively for lawful purposes, such as providing the requested services or validating your information.

We will not discriminate against you if you choose to exercise your privacy rights, nor will we refuse, charge different rates for, or deliver lower-quality products or services due to your decision.

Account Deactivating

You can cancel your account by signing into your Free Website Builder account or emailing us at the below address.

Location Data We may require access to location data, including exact geolocation data collected from your device, to provide certain Services. Certain Services will not function properly, and you will be unable to use them if you do not consent to collect this information. You can stop our collecting of location data at any moment by changing the settings on your mobile device. If you do this, sure our mobile applications will stop working. You can also stop our collecting of location data via mobile app by uninstalling all Free Website Builder mobile apps from your device using the regular uninstall procedure.

Communication in Marketing

You can opt out of receiving promotional communications from Free Website Builder by following the instructions in those messages, telling the caller that you do not want to receive future promotional calls, or logging into your Free Website Builder account and changing your notification settings. You may only unsubscribe from Free Website Builder text texts by responding STOP. Your use of the Services may be hampered if you choose not to receive communications. If you want to opt-out, we may still send you non-promotional communications, such as digital receipts and account- or business-related notifications.

Third-Party Options for Online Behavioural or Interest-Based Advertising Services on Websites (Including Mobile Websites)

Some advertising platforms we utilise to collect information from or about you to present you with more relevant advertising on websites include participation in the DAA Self-Regulatory Programme for Online Behavioural Advertising. This programme provides users with a centralised site to make decisions about using their data for online behavioural advertising. Please visit the Digital Advertising Alliance's Webchoices tool to regulate how your information is used for online behavioural advertising on websites. This opt-out applies to the browser or device from which you opt out of online behavioural advertising.

Some advertisers, advertising technology companies, and service providers who provide advertising-related services to us may be members of the Network Advertising Initiative (NAI). This online marketing consortium provides a centralised opt-out mechanism for interest-based advertising delivered by each member company. If you want the NAI's members to refrain from using information from or about you on websites, please visit the NAI's opt-out of interest-based advertising page. This opt-out only applies to the browser or device used to opt out of interest-based advertising.

Third-Party Options for Online Behavioural or Interest-Based Advertising Services Designed for use in mobile applications

Members of the DAA Self-Regulatory Programme for Online Behavioural Advertising include some advertising platforms we utilise to collect information from or about you to offer you our advertising within mobile applications. This programme consists of a mobile app called "AppChoices," which provides a centralised area to select how your information is used for online behavioural advertising in the mobile environment. The AppChoices app can be downloaded from the app store on your mobile device or through www.aboutads.info/appchoices. This opt-out applies to the browser or device from which you opt out of online behavioural advertising.

To limit our use of information collected from or about your mobile device (such as precise location data) to serve you online behavioural advertising, go to the settings on your mobile device and select "Limit Ad Tracking" (for iOS devices) or "Opt out of Interest-Based Ads" (for Android devices).

  1. PERSONAL INFORMATION ABOUT THE CHILDREN

Minors under the age of thirteen are not permitted to utilise our Services. We do not knowingly sell or distribute the personal information of minors under 13. If we learn that a kid under 13 has provided us with information, we will delete it immediately.

9.HOW DO WE SECURE INFORMATION

We use administrative, technological, and physical precautions to protect your information from loss, theft, and abuse, as well as unauthorised access, disclosure, modification, and destruction. However, because the internet is not a perfectly safe environment, we cannot guarantee the absolute security of your data transmission or storage. We keep information about you on our systems and those of third-party service partners.

  1. PROCESSING AND STORAGE

We may process and store your information in the United States, Canada, Japan, the European Union, and other countries or outsource this work to third-party service providers.

  1. MODIFICATIONS TO THIS PRIVACY NOTICE

We retain the right to change this Privacy Notice at any time by posting a new version and changing the "Effective Date" above. The amended version will go into effect on the "Effective Date" provided. We will give you fair early notice of any substantial changes in how we use your personal information, including through email if you have supplied one. If you disagree with these changes, you may cancel your account anytime. You agree to any changes to this Privacy Notice if you continue to use our Services.

  1. HOW TO GET IN TOUCH WITH US

If you have any questions concerning our Privacy Notice, don't hesitate to get in touch with our privacy team:

Please get in touch with us at hello@free-websitebuilder.co.uk.

If you have any questions or issues about our privacy notice or believe that our privacy notice or applicable laws protecting your personal information have not been followed, please get in touch with our privacy team. We will notify you when you can expect a different answer. We may request further information from you and engage or communicate with other parties to investigate and resolve your problem. We may keep a record of your enquiry and how it was decided.

Create a zero cost professional website today with Free Website Builder.
And then maximise your online sales with our full range of professional digital marketing support services.
Create a zero cost professional website today with Free Website Builder.
And then maximise your online sales with our full range of professional digital marketing support services.
Copyright © 2023 Free Website Builder