Privacy Policy

1. Information We Collect

The Site is owned and operated by ~title~, with its registered office at ~full_address~. Throughout this policy, references to “we,” “us,” and “our” pertain to ~title~.

Updates, amendments, or modifications to this policy will be made periodically in accordance with current and future applicable data protection laws, business needs, and changes to the website, including the incorporation of new features.

 

2. Purpose of this policy

This policy aims to provide clear guidance on how ~title~ processes your personal data while you use the various services available on this website. It outlines data processing when:

  • You submit a contact request.
  • You engage with the chat feature.
  • You request a quote for plumbing services.
  • You submit reviews via Google Rating.
  • You share content related to this website and ~title~ on social media networks.

 

3. Data protection laws

We process your personal data in compliance with relevant UK legislation, including but not limited to: The General Data Protection Regulation (GDPR) 2016, The Data Protection Act (DPA) 2018, and The Privacy and Electronic Communications Regulations (PECR) 2016.

Even if you are located outside the UK, we process your personal data following the same regulations and principles outlined above.

 

4. Consent

In line with the General Data Protection Regulation, consent should be obtained in a positive and explicit manner from individuals sharing their personal data with organisations. As per the European Data Protection Directive, consent means “any freely given specific and informed indication of his wishes by which the data subject signifies his agreement to personal data relating to him being processed.”

When you provide your personal data on the website, it must be accompanied by your affirmative consent. We will record and retain your consent for reference and potential removal in the future.

 

5. Personal data collected

We collect specific personal data directly from you through various sections of the website, including the “Get a quote” and “Contact” sections, online purchases, and service reviews. The collected data is used to facilitate communication and provide requested services. Details of the collected data for each section are as follows:

  • Get a quote: First name, Surname, Location, Email address, Contact Number, Referral source, Quote instructions.
  • Contact: First name, Surname, Email address, Phone, Message.
  • Google rating: First name, Surname.

The website uses cookies to gather technical usage data, which is not personally identifiable. To understand the data collected through cookies, refer to the cookie policy.

 

6. Purposes for processing

Your personal data is processed for the following purposes:

  • Contacting you regarding queries or complaints.
  • Providing quotes as requested.
  • Understanding your needs for appropriate service provision.

Your data will not be sold to third parties or used for purposes beyond those listed in this section. Any changes to these purposes will be reflected in updates to this policy’s relevant section.

 

7. International data transfers

When transferring your data to non-EEA countries, we ensure adequate data protection measures in compliance with regulations. Such transfers will require your prior consent.

 

8. Third Parties and Social Media

Our operations involve third-party service providers and social media platforms, including PayPal, Facebook, LinkedIn, Twitter, YouTube, Google Review, and Chatnox/LiveChat. Each has its privacy policy, distinct from ours. Ensure you understand their data processing practices before sharing your data.

 

9. Data Security Safeguards

We have implemented organisational and technical measures to ensure data confidentiality, integrity, and availability. Our staff adheres to data protection laws, and our systems have antivirus and firewall protection. Personal data access is restricted to authorised personnel, and backups are regularly performed. An SSL certificate ensures encrypted network communication.

Links to external websites are not our responsibility, and any activities associated with them are at your own risk.

 

10. Your rights under the General Data Protection Regulation

You possess rights under the GDPR, including subject access requests, rectification, erasure, restriction, objection, and complaint submission.

 

11. Subject Access Request

To request access to your data, contact ~title~ at the provided address. Verification of your identity is essential for data transmission within 30 calendar days.

 

12. Children Data and Sensitive Data

This website and services are not intended for children, and we do not knowingly collect their data. Any accidental collection will result in secure erasure.

We do not intentionally collect sensitive data, and accidental collection will result in secure erasure.

 

13. Additional information

This website and services are not intended for children, and we do not knowingly collect their data. Any accidental collection will result in secure erasure.

We do not intentionally collect sensitive data, and accidental collection will result in secure erasure.

 

14. Data Protection Legislation

Visit the ICO’s website for more information on the General Data Protection Regulation: https://ico.org.uk/.

 

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